Common questions

It depends on your location and current call volume. Technicians cover Ottawa & the Valley and Toronto & the GTA — call and we'll give you a live ETA before you commit. We don't promise a single arrival time for every neighbourhood.

We quote every job over the phone before dispatch — lock type, time of day, and location all factor in. After-hours or holiday calls may include a modest surcharge, disclosed up front. No surprise charges at the door. Call Ottawa (613) 908-8815 or Toronto (647) 975-1702.

Yes. We'll ask a few questions about the job and give you a realistic price before a technician is dispatched.

We're available 24/7. Emergency after-hours service may include a modest surcharge, and we'll tell you the total before anyone is sent.

We accept cash, debit, credit, and Interac e-Transfer in most cases. Confirm when you book if you have a preferred method.

Yes — labour and parts we install are backed by our workmanship guarantee. If something isn't right from our work, we come back and make it right. Ask your technician for the coverage that applies to your job.

Yes, every technician we send out is licensed and insured. We're a BBB Accredited Business with an A+ rating.

Yes — lockouts and break-ins don't happen on a schedule, so we're available 24/7.

We can document the damage and provide an invoice detailing the repair, which most insurers accept as part of a claim.

We offer discounts for seniors, military members, and non-profit organizations. Ask when you call.

Bilingual technicians are available (English and French). Mention your preference when you call so we can match you when possible.

Often yes. If the hardware still operates smoothly, rekeying changes which keys work without replacing the whole lock. We confirm on site whether rekey or replacement is the better fit for your doors.

Yes for most makes and models we support. Bring the year, make, model, and VIN if you have it. We confirm programming requirements before we start so you know what the visit involves.

Yes. Tenant turnover rekeys and eviction lock changes are common calls. We focus on securing the property quickly and documenting the work when you need records for the file.

Yes — residential smart locks, commercial access control, panic bars, and related door hardware. We match the product to the door prep and building use rather than forcing a one-size option.

We cover Ottawa & the Valley and Toronto & the GTA. Check the Ottawa or Toronto regional hubs, or the service areas directory, for town-by-town coverage and local service pages.

Use the number for your region so dispatch can give a realistic ETA. Ottawa & the Valley: (613) 908-8815. Toronto & the GTA: (647) 975-1702.