Privacy Policy

Can-Lock Security ("we", "us") operates canlocksecurity.ca. This policy explains what personal information we collect through the site and when you contact us, how we use it, and how we protect it. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

The short version

• We collect the information you give us when you request a quote, book a job or sign up for our newsletter.
• We use it only to respond to you and to do the work you asked for.
• We do not sell, rent, trade or share your personal information with other companies for their own use or marketing. The only people we give it to are the technicians who do your job.

Information we collect

Quote requests: your name, phone number, email, the service you need, your location, how urgent it is, any description you include, and optional photos you choose to upload. Photos are never required.

Calls, texts and emails: the details you give us when you contact us directly, such as your address and a description of the job.

Newsletter: if you sign up, your email address, the date you subscribed, your subscription status (active or unsubscribed) and the page where you signed up.

Technical information: like any website, our hosting provider automatically records standard technical data such as your IP address, browser type and the pages requested, to keep the site secure and working.

How we use it

We use your information to answer your request, prepare a quote, schedule and complete the work, follow up on the job, and keep the business and tax records we are required to keep. We send newsletter emails only if you signed up for them, and you can unsubscribe at any time.

Who sees your information

We do not sell, rent, trade or share your personal information with other companies. Our technicians receive your name, contact details and job information only so they can contact you and do the work. Apart from them, the only outside parties that handle it are the service providers that run our website and deliver our email, such as our website host, which also stores quote requests and uploaded photos, and our email delivery provider. They process it on our behalf only to provide those services. We would disclose information only if the law requires it.

Where your information is stored

Our website host and email provider may store information on servers outside Canada, including in the United States. Information stored there may be subject to the laws of that country.

Cookies and browser storage

We do not use analytics, advertising or tracking cookies. The site uses your browser's local storage only to remember whether you closed the quote pop-up and which region's phone number (Ottawa or Toronto) to show you. Some pages include YouTube videos; YouTube may set its own cookies when a video loads or plays. Links to Google, Facebook and other sites take you to those sites, which have their own privacy policies.

How long we keep it

We keep quote and job information for as long as we need it to provide the service and meet our legal and tax obligations, then delete it. If you unsubscribe from the newsletter, we keep your email address with an unsubscribed status so we do not email you again by mistake.

How we protect it

Our website uses encrypted (HTTPS) connections, and access to customer information is limited to the people who need it to serve you. No method of sending or storing information online is completely secure, but we take reasonable steps to protect what you give us.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, withdraw your consent, or ask us to delete it, unless we must keep it by law. Contact us using the details below and we will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change this policy, we will post the new version on this page with a new "last updated" date.

Contact us about privacy

Can-Lock Security is responsible for the personal information we hold. Questions or requests: canlockaroundtheclock@gmail.com, or call Ottawa (613) 908-8815 / Toronto (647) 975-1702.

See also our Terms of Use.